Hope you are doing well.
Please accept our sincere apology for the delay over this issue.
Please try to install the software again, while installing you need to right click on install file and Run as Administrator so it will work fine.
Please try and let us know if you face any issue so we can help you out here.
Please note if you are not happy with the response on this ticket, please escalate it to firstname.lastname@example.org.
We assure you that we will get back to you within 24 hours